NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 7 days of receiving your order.
Items purchased must be returned to its original place of purchase ie products purchased in-store can only be returned in-store with proof of purchase.
Exchange requests must be made within 30 days of purchase. The product must be in its unused original condition.
Online purchases may be returned to our store, but $8 will be retained due to the shipping cost for your initial order. If you come for an exchange, this $8 fee will be waived. For returns done via Ninja Van, a $15 dollar fee will be charged to you.
Returned items must be in unworn and in its original packaging, including any accessories, and/or tags.
Sale items cannot be returned/refunded.
Returns made without a receipt may be refused. Limited Edt reserves the right to deny any return.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
To start the return process, please email us at firstname.lastname@example.org. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
Limited Edt is not held responsible for any refund shortages for orders placed outside of Singapore due to the daily fluctuations of exchange rates.
CANCELLING OR AMENDING ORDERS
In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or amended.
Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer, unless the item is faulty.
Gift card sales are final. Gift cards and merchandise credits cannot be redeemed for cash