In line with the local health protection measures in response to COVID-19, we are operating with minimal staff on deck so as to allow for most of our team to work from home where possible, thereby minimising social contact.
As such, we ask that you bear with us during this time as we take a slightly longer time than usual to get your orders processed and ready to be picked up by our appointed couriers.
Please take note that any exchange requests can only be processed after the circuit breaker period. We ask you to hold on to the shoes and keep them in new condition until we are ready to process the exchange sometime in the near future. Thank you for your understanding.
All our local orders will be delivered by Ninjavan which is maintaining delivery services around Singapore.
Please be advised that there will be a 1-3 day delay due to the ongoing circuit breaker.
Temporary Service adjustments for DHL Express Time Definite International services arising from the COVID-19 pandemic situation as of 29 April 2020
DHL Express is maintaining delivery services around the world.
To ensure successful residential deliveries, please ask your private receivers to register at www.ondemand.dhl.com, where you can choose preferred delivery options, including non-contact delivery.
Please be advised of the temporary service adjustments to the following destinations:
- Americas - additional 3 business days
- Australia and New Zealand - additional 10 business days