Once your order has been picked up by our logistics partner, you will receive an email informing you that your package has been picked up, along with the tracking number.

The confirmation e-mail is sent to the e-mail address you provided.
If you had entered an incorrect email address, contact us at shop@limitededt.com and we will have the confirmation email forwarded to you.

Do check your email's junk folder. Otherwise there could have been a typo error in the email address you had entered.

Please reach out to us via livechat or drop us an email and we will assist you from there.

You may amend your order if it is still being processed. However, once your order has been processed and is ready for pickup by our logistics provider, we’re unable to make any changes.

Please reach to us via livechat or via email shop@limitededt.com

Please email us at shop@limitededt.com or contact us via livechat

If your order is still being processed, there will be no cancellation fee.
However, once your order has completed processing and is marked "FULFILLED" or "SHIPPED", a cancellation fee of S$8 will be incurred.

Do note that cancellations of selected products will incur a 10% cancellation fee, regardless of its order status. A notice will be included in the product description if applicable. Read more here.

We're sorry you received an email stating that one or more items in your order have been cancelled.

Here are a few possible reasons:

• - Item(s) is no longer available.
  Stocks can move around very quickly across instores and online, so occasionally some items in your Cart may be out of stock by the time it is to be processed.
  
• - Item(s) may not be available for international shipping
  Nike prohibits international shipping, so if your order contains any Nike or Jordan Brand product, that item will be canceled from your order

• - Order is suspected to be fraudulent

• - Order was deemed to not meet the requirements for purchase.
  ie multiple orders of the same product, if 1 pair per person is stated as the condition of sale

• - Unforeseen circumstances
  Very rarely, operational issues may prevent us from fulfilling an item in your order.
  
  

We accept the following modes of payment:
-VISA
-Mastercard
-AMEX
-Paypal
-Shopback
- Buy Now, Pay Later with Atome monthly interest-free instalments

No. Funds will only be deducted once we have fulfilled your order.

When you place an order with us, we place a temporary hold on your funds, otherwise known as pre-authorization. (This pre-authorization acts as an acknowledgement that funds are available). Once we have confirmed and successfully fulfilled your order, the funds will then be captured and your account will be charged.

Should for any reason your order be cancelled before the payment is captured, the hold on your funds will be released.

PAYMENTS VIA BUY NOW, PAY LATER SCHEMES
As Buy Now Pay Later schemes operate differently, payments are instantly deducted from your account, regardless of the order status.

Sure! We have partnered with Shopback so you can split your purchase into 3 interest-free instalments.*.

*applicable to local orders only

Upon Checkout, select either Atome or Shopback as your payment method. If you have not already signed up for an account, you will be prompted to create one and will be required to:

1) provide a Singapore-issued credit/debit card number
2) verify your identity via Singapass .

Once your account is verified, you can start using Atome or Shopback.
For payment made via Atome, simply follow the payment process where you will pay the first of three instalments.
Once the first instalment has been made, an order confirmation will be sent you to via email.
For payments made via Shopback, simply follow the payment process. Total amount payable will be reflected.

Please email us at shop@limitededt.com with your name and order number.

Do note that additional charges would be incurred if your order has been processed and picked up by our logistics providers. These charges include the return fee as well as cancellation fee, if applicable.

LOCAL ORDERS
Please note that there will be a cancellation fee S$8 (or 10% if indicated otherwise in the product description) for local orders that have already been processed and picked up by our logistics provider.

INTERNATIONAL ORDERS
Please note that additional charges will be incurred should your order have already been picked up by DHL.

Yes, within 7 days of receiving your order.

Please reach out to us via livechat or email us at shop@limitededt.com . Remember to include your contact number and if possible, the item/size you wish to exchange to for easier communication.
Do be advised that exchanges are subject to availability.

For more information regarding our return policy, click here.

If you had already received your order and contacted us for a cancellation, refunds will take between 5 - 7 working days.

If your order has not yet been shipped, this means that your funds have not yet been credited from your account as we had only placed a temporary hold. Once we have cancelled your order, the funds will be immediately released.

If you cancel your order after it has been picked up by our logistics providers, the shipping/delivery will not be returned.

For local orders, once we have completed processing your order, please allow up to 3 working days for your order to be delivered.

For international orders, please allow up to 5 working days* for your order to reach you.
*Subject to customs delays.

Your order will be ready for self-collection within 2 working days, depending on when the order was placed.

Please refer to the schedule below.

ORDER PLACED ON - - READY FOR COLLECTION
Monday, Tuesday - - Wednesday after 7pm
Wednesday, Thursday - - Friday after 7pm
Friday - Sunday - - Monday after 7pm

Yes we do. All international orders will be shipped via DHL Express or Fedex, and should take an  average of 3-5 working days to reach you after we have completed processing your order.

Once we are ready for DHL or Fedex pickup, you will receive an email from DHL informing you of the pickup information as well as the tracking number of your package.

Please note we are not able to deliver Nike products internationally..

For local orders – Rapido will usually give you a call on the same day of the first unsuccessful attempt to arrange a delivery timing. Otherwise, they will make 2 more attempts to have
your package delivered to you. However, should these 2 additional attempts be unsuccessful as well, they will return your parcel back to us.

For International orders – Please arrange with your local FedEx or DHL office for redelivery.

Due to reasons such as logistics and inventory availability, not all products are available for self-collection.

If your order is still being processed and has not yet been picked up by our logistics provider, it is possible for us to make the change.

Please email us at shop@limitededt.com to enquire.

Such charges are borne by you and will have to be paid before your package can be released. Please be advised that these charges are not within our control. Any costs incurred resulting from your item(s) being returned to us due to failure to make payment will be borne by you. Any balance will then be credited back to your account within 7-14 working days.


Tariff and Customs Disclaimer for U.S. Orders:
Please be advised that all orders shipped to the United States may be subject to additional tariffs, taxes, or customs fees imposed by U.S. Customs and Border Protection (CBP). These charges are the responsibility of the customer and are not included in the price of the product or shipping costs at checkout.

Tariff rates and customs policies may change, and the costs are determined by U.S. government authorities upon arrival of the goods. We recommend checking with your local customs office for more information about potential fees or delays before placing your order.

By completing your purchase, you acknowledge and agree to any additional charges that may be incurred as a result of the U.S. customs and tariff policies.

All local orders enjoy free delivery with a minimum purchase of S$99, otherwise a delivery fee of S$5 will be incurred.

For international orders, to get a cost estimate please add your preferred item(s) to cart and follow the checkout process. The shipping charges will be reflected once you’ve entered your shipping destination.
Please be advised that shipping fees do not include custom taxes/duties, if any.

Custom duties and/or taxes are not included in the shipping fee and would therefore be borne by you, if the need arises.
Please contact your local customs office for more information on such fees.

Tariff and Customs Disclaimer for U.S. Orders:

Please be advised that all orders shipped to the United States may be subject to additional tariffs, taxes, or customs fees imposed by U.S. Customs and Border Protection (CBP). These charges are the responsibility of the customer and are not included in the price of the product or shipping costs at checkout.

Tariff rates and customs policies may change, and the costs are determined by U.S. government authorities upon arrival of the goods. We recommend checking with your local customs office for more information about potential fees or delays before placing your order.

By completing your purchase, you acknowledge and agree to any additional charges that may be incurred as a result of the U.S. customs and tariff policies.

Please be advised that shipping/delivery times are estimates. Delays may occur sometimes due to situations beyond our control.

Please refer to the tracking number provided for updates.

Starting 1 October 2024, Limited Edt retail bags will come with a small fee;
S$0.20 for a small bag
S$0.30 for a medium bag
S$0.50 for a large bag

This initiative helps reduce waste, carbon footprint etc and support a more sustainable future.

Yes, you will be required to create an account to place an order. This allows for you to be able to check on the status of your order and receive tracking updates.

Please reach out to us via livechat or email us at shop@limitededt.com

Yes, our prices online match that of our retail stores. However, in some cases, the prices may be different as the website and stores may choose to offer items at different prices or may run different promotional events at different times.

Additionally, we may offer a product, price or promotion that is not available in the stores. For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at Limited Edt stores may not be applied toward purchases from limitededt.com.

Similarly, prices and other promotional offers (such as promotion codes and free shipping) from limitededt.com may not be applied toward purchases from Limited Edt stores.

In the rare case this happens, please reach out to us with your order number via livechat or email us at shop@limitededt.com and we will assist you from there.

Every product (applicable to footwear items only) page would have a size chart for your reference. Should you wish to cross-reference across various brands, click here