Once your order has been picked up by our logistics partner, you will receive an email informing you that your package has been picked up, along with the tracking number.

The confirmation e-mail is sent to the e-mail address you provided.
If you had entered an incorrect email address, contact us at shop@limitededt.com and we will have the confirmation email forwarded to you.

Do check your email's junk folder. Otherwise there could have been a typo error in the email address you had entered.

Please reach out to us via livechat or drop us an email and we will assist you from there.

You may amend your order if it is still being processed. However, once your order has been processed and is ready for pickup by our logistics provider, we’re unable to make any changes.

Please reach to us via livechat or via email shop@limitededt.com

Please email us at shop@limitededt.com or contact us via livechat

If your order is still being processed, there will be no cancellation fee.
However, once your order has completed processing and is marked "FULFILLED" or "SHIPPED", a cancellation fee of S$8 will be incurred.

Do note that cancellations of selected products will incur a 10% cancellation fee, regardless of its order status. A notice will be included in the product description if applicable. Read more here.

We accept payment via VISA, Mastercard, AMEX and Paypal and Pace 3 interest-free instalments

No. Funds will only be deducted once we have fulfilled your order.

When you place an order with us, we place a temporary hold on your funds, otherwise known as pre-authorization. (This pre-authorization acts as an acknowledgement that funds are available). Once we have confirmed and successfully fulfilled your order, the funds will then be captured and your account will be charged.

Should for any reason your order be cancelled before the payment is captured, the hold on your funds will be released.

RELY PAYMENTS
As Buy Now Pay Later schemes operate differently, payments are instantly deducted from your account, regardless of the order status.

Please email us at shop@limitededt.com with your name and order number.

Do note that additional charges would be incurred if your order has been processed and picked up by our logistics providers. These charges include the return fee as well as cancellation fee, if applicable.

LOCAL ORDERS
Please note that there will be a cancellation fee S$8 (or 10% if indicated otherwise in the product description) for local orders that have already been processed and picked up by our logistics provider.

INTERNATIONAL ORDERS
Please note that additional charges will be incurred should your order have already been picked up by DHL.

Yes, within 7 days of receiving your order.

Please reach out to us via livechat or email us at shop@limitededt.com . Remember to include your contact number and if possible, the item/size you wish to exchange to for easier communication.
Do be advised that exchanges are subject to availability.

For more information regarding our return policy, click here.

If you had already received your order and contacted us for a cancellation, refunds will take between 5 - 7 working days.

If your order has not yet been shipped, this means that your funds have not yet been credited from your account as we had only placed a temporary hold. Once we have cancelled your order, the funds will be immediately released.

For local orders, once we have completed processing your order, please allow up to 3 working days for your order to be delivered.

For international orders, please allow up to 5 working days* for your order to reach you.
*Subject to customs delays.

Your order will be ready for self-collection within 2 working days, depending on when the order was placed.

Please refer to the schedule below.

ORDER PLACED ON - - READY FOR COLLECTION
Monday, Tuesday - - Wednesday after 7pm
Wednesday, Thursday - - Friday after 7pm
Friday - Sunday - - Monday after 7pm

Yes we do. All international orders will be shipped via DHL Express and should take an  average of 3-5 working days to reach you after we have completed processing your order.

Once we are ready for DHL pickup, you will receive an email from DHL informing you of the pickup information as well as the tracking number of your package.

Please note we are not able to deliver Nike products internationally.

For local orders – Rapido will usually give you a call on the same day of the first unsuccessful attempt to arrange a delivery timing. Otherwise, they will make 2 more attempts to have
your package delivered to you. However, should these 2 additional attempts be unsuccessful as well, they will return your parcel back to us.

For International orders – Please arrange with your local FedEx or DHL office for redelivery.

Due to reasons such as logistics and inventory availability, not all products are available for self-collection.

If your order is still being processed and has not yet been picked up by our logistics provider, it is possible for us to make the change.

Please email us at shop@limitededt.com to enquire.

Such charges are borne by you and will have to be paid before your package can be released. Please be advised that these charges are not within our control. Any costs incurred resulting from your item(s) being returned to us due to failure to make payment will be borne by you. Any balance will then be credited back to your account within 7-14 working days.

All local orders enjoy free delivery with a minimum purchase of S$99, otherwise a delivery fee of S$5 will be incurred.

For international orders, to get a cost estimate please add your preferred item(s) to cart and follow the checkout process. The shipping charges will be reflected once you’ve entered your shipping destination.
Please be advised that shipping fees do not include custom taxes/duties, if any.

Custom duties and/or taxes are not included in the shipping fee and would therefore be borne by you, if the need arises.
Please contact your local customs office for more information on such fees.

Yes, you will be required to create an account to place an order. This allows for you to be able to check on the status of your order and receive tracking updates.

Yes, our prices online match that of our retail stores. However, in some cases, the prices may be different as the website and stores may choose to offer items at different prices or may run different promotional events at different times.

Additionally, we may offer a product, price or promotion that is not available in the stores. For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at Limited Edt stores may not be applied toward purchases from limitededt.com.

Similarly, prices and other promotional offers (such as promotion codes and free shipping) from limitededt.com may not be applied toward purchases from Limited Edt stores.

In the rare case this happens, please reach out to us with your order number via livechat or email us at shop@limitededt.com and we will assist you from there.