FAQs – Limited Edt

If your order is still being processed, there will be no cancellation fee.
However, once your order has completed processing and is marked "FULFILLED" or "SHIPPED", a cancellation fee of S$8 will be incurred.

Do note that cancellations of selected products will incur a 10% cancellation fee, regardless of its order status. A notice will be included in the product description if applicable. Read more here.

We're sorry you received an email stating that one or more items in your order have been cancelled.

Here are a few possible reasons:

- Item(s) is no longer available.
Stocks can move around very quickly across instores and online, so occasionally some items in your Cart may be out of stock by the time it is to be processed.

- Item(s) may not be available for international shipping
Nike prohibits international shipping, so if your order contains any Nike or Jordan Brand product, that item will be canceled from your order

- Order is suspected to be fraudulent

- Order was deemed to not meet the requirements for purchase.
ie multiple orders of the same product, if 1 pair per person is stated as the condition of sale

- Unforeseen circumstances

No. Funds will only be deducted once we have fulfilled your order.

When you place an order with us, we place a temporary hold on your funds, otherwise known as pre-authorization. (This pre-authorization acts as an acknowledgement that funds are available). Once we have confirmed and successfully fulfilled your order, the funds will then be captured and your account will be charged.

Should for any reason your order be cancelled before the payment is captured, the hold on your funds will be released.

PAYMENTS VIA BUY NOW, PAY LATER SCHEMES
As Buy Now Pay Later schemes operate differently, payments are instantly deducted from your account, regardless of the order status.

Upon Checkout, select Shopback as your payment method. If you have not already signed up for an account, you will be prompted to create one and will be required to
1) provide a Singapore-issued credit/debit card number
2) verify your identity via Singapass .
Once your account is verified, you can start using Pace or Shopback. Simply follow the payment process where you will pay the first of three instalments.
Once the first instalment has been made, an order confirmation will be sent you to via email.

Please email us at shop@limitededt.com with your name and order number.

Do note that additional charges would be incurred if your order has been processed and picked up by our logistics providers. These charges include the return fee as well as cancellation fee, if applicable.

LOCAL ORDERS
Please note that there will be a cancellation fee S$8 (or 10% if indicated otherwise in the product description) for local orders that have already been processed and picked up by our logistics provider.

INTERNATIONAL ORDERS
Please note that additional charges will be incurred should your order have already been picked up by DHL.

Yes, within 7 days of receiving your order.

Please reach out to us via livechat or email us at shop@limitededt.com . Remember to include your contact number and if possible, the item/size you wish to exchange to for easier communication.
Do be advised that exchanges are subject to availability.

For more information regarding our return policy, click here.

If you had already received your order and contacted us for a cancellation, refunds will take between 5 - 7 working days.

If your order has not yet been shipped, this means that your funds have not yet been credited from your account as we had only placed a temporary hold. Once we have cancelled your order, the funds will be immediately released.

Yes we do. All international orders will be shipped via DHL Express and should take an average of 3-5 working days to reach you after we have completed processing your order.

Once we are ready for DHL pickup, you will receive an email from DHL informing you of the pickup information as well as the tracking number of your package.

Please note we are not able to deliver Nike products internationally.

For local orders – Rapido will usually give you a call on the same day of the first unsuccessful attempt to arrange a delivery timing. Otherwise, they will make 2 more attempts to have
your package delivered to you. However, should these 2 additional attempts be unsuccessful as well, they will return your parcel back to us.

For International orders – Please arrange with your local FedEx or DHL office for redelivery.

Such charges are borne by you and will have to be paid before your package can be released. Please be advised that these charges are not within our control. Any costs incurred resulting from your item(s) being returned to us due to failure to make payment will be borne by you. Any balance will then be credited back to your account within 7-14 working days.

All local orders enjoy free delivery with a minimum purchase of S$99, otherwise a delivery fee of S$5 will be incurred.

For international orders, to get a cost estimate please add your preferred item(s) to cart and follow the checkout process. The shipping charges will be reflected once you’ve entered your shipping destination.
Please be advised that shipping fees do not include custom taxes/duties, if any.

Yes, our prices online match that of our retail stores. However, in some cases, the prices may be different as the website and stores may choose to offer items at different prices or may run different promotional events at different times.

Additionally, we may offer a product, price or promotion that is not available in the stores. For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at Limited Edt stores may not be applied toward purchases from limitededt.com.

Similarly, prices and other promotional offers (such as promotion codes and free shipping) from limitededt.com may not be applied toward purchases from Limited Edt stores.

ORDER INFORMATION

PAYMENT

RETURNS/EXCHANGES

DELIVERY/SELF-COLLECTION

ACCOUNT INFORMATION

OTHER