All local orders are delivered by our appointed courier Rapido. After placing your order, please allow 1-3 working days for processing. Once it is ready for shipping, you will be notified once again with a tracking number. Please allow an additional 1-2 days working days for delivery.
Store location for collection will be based on which model you purchased and will be shown as an option during checkout. Your order will be ready for collection based on when you placed your order:
- Orders placed Monday - Tuesday: ready for pickup Wednesday 6pm onwards.
- Orders placed Wednesday - Thursday: ready for pickup Friday 6pm onwards.
- Orders placed Friday - Sunday: ready for pickup Monday 6pm onwards.
If your pickup-ready date falls on a public holiday, it will instead be ready the following business day. You have up to one week to come and pickup your order.
All international orders are shipped via DHL Express or Fedex. Delivery times vary between different countries.
Orders are processed within 1-3 working days unless otherwise stated. Your order status will be updated in your account when orders are processed. Do expect delays during peak season and during special online-only releases.
- A remote area* surcharge (automatically calculated upon checkout) is applied per shipment when the delivery destination location is remote. *Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.
CUSTOM TAXES AND/OR DUTIES
Customs taxes and/or duties are imposed by your country, not us. It is completely out of our control as to what these charges are and if you will be charged. Please contact your local customs office to find out more before placing your order.
Any costs incurred resulting from your item(s) being returned to us due to failure to make payment will be borne by you. Any balance will then be credited back to your account within 7-14 working days.