ORA Primo 'Forest Floor'

LOCAL ORDERS

Delivery:

All local orders are delivered by our appointed courier Rapido. After placing your order, please allow 1-3 working days for processing. Once it is ready for shipping, you will be notified once again with a tracking number. Please allow an additional 1-2 days working days for delivery.

In-store Pickup:

Store location for collection will be based on which model you purchased and will be shown as an option during checkout. Your order will be ready for collection based on when you placed your order:

• Orders placed Monday - Tuesday: ready for pickup Wednesday 6pm onwards.
• Orders placed Wednesday - Thursday: ready for pickup Friday 6pm onwards.
• Orders placed Friday - Sunday: ready for pickup Monday 6pm onwards.

If your pickup-ready date falls on a public holiday, it will instead be ready the following business day. You have up to one week to come and pickup your order.

At the moment, we’re unable to accommodate specific delivery date or time requests.All orders are dispatched as quickly as possible via our courier partners, and delivery timelines may vary depending on their schedule.

Our black Limited Edt bags have been spotted being used in Singapore! If you've got one at home, now it's a time to put them to good use. bring it along when collecting in stores! This initiative helps to reduce waste and support a more sustainable future!

Starting 1 October, Limited Edt retail bags will come with a small fee: 

Small Bag - S$0.20
Medium Bag - S$0.30
Large Bag - S$0.50

INTERNATIONAL ORDERS

All international orders are shipped via DHL Express or Fedex. Delivery times vary between different countries.

Orders are processed within 1-3 working days unless otherwise stated. Your order status will be updated in your account when orders are processed. Do expect delays during peak season and during special online-only releases.

• A remote area* surcharge (automatically calculated upon checkout) is applied per shipment when the delivery destination location is remote. *Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

CUSTOM TAXES AND/OR DUTIES

Customs taxes and/or import duties are imposed by the destination country and is not included in the checkout price. Actual amount varies according to local custom's terms & conditions.

Please contact your local customs office to find out more information on the charges before you place an order.

Tariff and Customs Disclaimer for U.S. Orders:

Please be advised that all orders shipped to the United States may be subject to additional tariffs, taxes, or customs fees imposed by U.S. Customs and Border Protection (CBP). These charges are the responsibility of the customer and are not included in the price of the product or shipping costs at checkout.

Tariff rates and customs policies may change, and the costs are determined by U.S. government authorities upon arrival of the goods. We recommend checking with your local customs office for more information about potential fees or delays before placing your order.

By completing your purchase, you acknowledge and agree to any additional charges that may be incurred as a result of the U.S. customs and tariff policies.

If you are not completely satisfied with your purchase, you may return the item to us for an exchange in its original condition complete with the box and accessories (if any) within 7 days of receiving your order, subject to eligibility.

For more information, click here